Seeking asylum in America is a dangerous journey that’s often marked by interminable waiting — for a wholly uncertain fate. But there are people who are trying to help, like Mark and Jules. From minute to minute, Mark and Jules respond to calls from migrants in need; provide food, clothes, and temporary housing; and coordinate transportation. They dispatch Lyft rides to meet those left at the border (Mark himself is a Lyft driver, too) or they themselves will wait roadside for hours when they know a dropoff is likely to happen. They act at a pace akin to emergency medical technicians—only they must be the dispatchers, the medics, the hospitals, and the rehabilitation programming all in one.